Shipping policy
At Soft Wash Factory, we strive to process and ship your order as quickly and efficiently as possible. Please review our shipping policy before placing your order.
Order Processing
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Orders are typically processed within 1–3 business days (excluding weekends and holidays).
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Once processed, you will receive a shipping confirmation email with tracking information.
Shipping Times
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Standard shipping times vary depending on location and carrier, but most orders arrive within 3–7 business days once shipped.
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Expedited shipping may be available at checkout for an additional cost.
Heavy-Duty & Custom-Built Items
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Large items such as skids, trailers, and heavy-duty builds require extended lead times.
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Lead times for these products can range from 2–6 weeks, depending on order volume and build requirements.
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Customers will be notified of estimated delivery timeframes once the order is confirmed.
Shipping Costs
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Shipping costs are calculated at checkout and depend on product weight, size, and delivery location.
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Oversized or freight shipments may incur additional charges. If required, we will contact you before finalizing your order.
Risk of Loss & Damages
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All items are carefully inspected and packaged before shipping.
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Once the order is shipped, responsibility for loss or damage transfers to the carrier.
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If your item arrives damaged, please contact us within 7 days of delivery at softwashfactory@gmail.com with photos of the damage so we can help resolve the issue.
International Shipping
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At this time, we primarily ship within the United States.
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If you are outside the U.S. and interested in purchasing, please contact us to discuss possible shipping options.
Contact Us
For any shipping questions or special requests, reach out to us:
📧 softwashfactory@gmail.com
📞 781-299-2647
📍 171 Mattakeesett St, Pembroke, MA 02359