Terms of service

Welcome to Soft Wash Factory. By accessing or purchasing from our website (www.softwashfactory.com), you agree to the following Terms of Service. Please read them carefully before using our site.

1. General Conditions

  • By placing an order, you confirm that you are at least 18 years old or have permission from a legal guardian.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Prices and product availability are subject to change without notice.

2. Product Use

  • Our equipment and supplies are intended for use in soft wash and pressure washing applications.

  • Customers are responsible for ensuring they use equipment safely, correctly, and in compliance with local regulations.

  • We are not liable for misuse, improper installation, or accidents caused by equipment purchased from us.

3. Orders & Payment

  • All orders must be paid in full at the time of purchase.

  • We accept major credit cards, debit cards, and other payment methods shown at checkout.

  • Orders are subject to acceptance and availability.

4. Shipping & Delivery

  • Shipping times provided at checkout are estimates only.

  • We are not responsible for delays caused by carriers, weather, or other factors beyond our control.

  • Risk of loss transfers to the customer once the order has been shipped.

5. Returns & Refunds

  • All sales are final. We do not accept returns or exchanges.

  • If an item arrives damaged or defective, you must contact us within 7 days of delivery at softwashfactory@gmail.com. We will work with you to resolve the issue.

  • Some products may be covered by a manufacturer’s warranty. Warranty claims must follow the manufacturer’s process.

6. Limitation of Liability

  • Soft Wash Factory is not responsible for any direct, indirect, incidental, or consequential damages that result from the use or misuse of our products.

  • Customers assume full responsibility for safe operation, installation, and handling of all products purchased.

7. Privacy Policy

  • Your personal information is collected, stored, and used in accordance with our Privacy Policy.

  • By using our site, you consent to such processing and warrant that all data provided by you is accurate.

8. Governing Law

  • These Terms of Service shall be governed by and construed in accordance with the laws of the State of Massachusetts, United States.

9. Contact Us

If you have any questions about these Terms, please contact us:
📧 softwashfactory@gmail.com
📞 781-299-2647
📍 171 Mattakeesett St, Pembroke, MA 02359